Be a part of a team
that strives to be the best!
From Product Care Specialists to General Managers, Showplace employees share two
qualities—a desire to satisfy customers and a desire to grow as a team. We build relationships
with our customers, with our co-workers, and with our product and support vendors. These
relationships are what makes Showplace great!
We believe in hard work. We also believe that when you love
what you do hard work gets a little bit easier.
There is no place like Showplace and no two days are the same in this position, keeping it new and exciting! Getting to go to our customers' homes and really get to build connections and lasting relationships. It provides a great chance to have a hands-on influence on bettering people's lives; providing not only a service but great merchandise that they might not be able to obtain otherwise.
When you become a PCS at Showplace, you are working at the heart and soul of our company. Our Product Care Specialists have a distinct way of getting to know the company and culture, while maintaining a unique sense of independence and freedom. At Showplace, it is our mission to be a special place to work, a special place to shop and the best RTO in town! We pride ourselves on the culture and our focus of employee empowerment.
A Product Care Specialist is accountable for timely and proper delivery of product to and from customer homes by driving the store's company vehicle. They are also responsible for the basic setup and installation of products during delivery. Minor product repair and cleaning is also a primary function of the position.
We are strategic and deliberate in our daily operations. We hire unique, friendly, interesting people from all walks of life to carry our mission. Our employees want to come to work every day! We want every day to be fun!
With many leadership opportunities available, the PCS is the perfect way to get to know the industry, our customers, business and culture, and what makes us 'us'...and learn why There is No Place Like Showplace!
Individuals in this position have quality interpersonal skills and are typically the first of all store personnel to meet, greet and develop customer relationships and build additional customer base. These interpersonal attributes include quality telephone etiquette and sales presentation skills used for proactive prospecting and re-lationship selling. Sales Representatives must consistently apply professional prospecting techniques to generate new business while maintaining a high level of customer service for current customers.
Sales Representatives understand the value and benefits of the Showplace rental program as well as corporate marketing programs and communicate these to all current and prospective customers. This position adds value by creatively developing in-store marketing promotions and recommending their usage to store management. Sales Representatives also study, learn and understand all product features and benefits and possess the ability to both communicate and demonstrate these to customers ensuring the customer's value and understanding.
This incumbent is a leader in merchandising and maintaining show-room cleanliness. They assist store management in monitoring inventory levels to maximize sales opportunities. They ensure all product is clean, working, well merchandised in an attractive manner, priced appropriately, and that all point of purchase ma-terials are in place. This may necessitate the individuals need to repetitively lift and maneuver store products and equipment including but not limited to household furniture, appliances and electronics.
Sales Representatives also perform other duties as assigned by store management to facilitate the accomplishment of store objectives such as product delivery and account management.
A continuing challenge for the Account Manager is to maintain firm control over late customers while maintaining good customer relations. The Account Manager explains the rental agreement and terms and conditions of the rental agreement in a thorough manner with customers. When rental agreements expire, the Account Manager must call the customer on a systematic basis and follow- up with the customer until the account is cleared. Acceptable levels of store charge-offs are to be achieved by quality customer contact, skip tracing and working with local authorities for recoveries.
Due to the critical nature of customer contact maintained by all Account Managers, excellent interpersonal, quality literacy and baseline mathematical competencies are a requirement.
The Account Manager is accountable for maintaining sales levels as set by the General Manager. The incumbent must be able to handle walk-in customers and phone customers as well as communicate and demonstrate product features and benefits to create sales and enhance customer satisfaction.
The Account Manager performs other duties as assigned by store management to facilitate the accomplishment of store and team objectives. Some duties may include assisting in maintaining a well-merchandised showroom, product cleanliness, and product delivery. This may necessitate the ability to repetitively lift and maneuver all store products and equipment including but not limited to household furniture, appliances and electronics.
The General Manager ensures that the store and its employees comply with company policies and procedures, seize every opportunity to improve sales revenue, and control the cost of operations. The General Manager helps employees understand the factors contributing to the store's success and teaches them how they can contribute to that success each day.
Senior management establishes the basic merchandise and inventory levels for the store. District Managers monitor these levels. However, the General Manager is responsible for maintaining the proper mix and level of merchandise for the store by placing orders through the proper channels.
In addition to placing orders, the General Manager completes the following tasks in relation to merchandise:
The General Manager is also accountable for training all store personnel to help them become job proficient. The General Manager works daily with employees to provide direction identify problems and recommend solutions. If changes are needed that are outside the budget limits, the General Manager must get approval from the District Manager before making the change.
The General Manager will participate with management in the development of goals and budgets for the store. Management and the General Manager will review the progress of the store against those plans throughout the fiscal year.
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